The Liobank Card is a Visa Gold international payment card
Does the Liobank Card support other currencies?
This feature is not currently supported. The Liobank Card is currently only available in Vietnamese Dong
How do I get a replacement card if it's damaged or lost?
It's very simple! You can contact our Support Team at any time to request a new Liobank card
Can I change my phone number in the mobile app?
You can change your phone number by contacting our Support Team via your preferred channel — text message or phone call
What should I do if I lose my phone and card?
Please notify our Support Team immediately for prompt resolution via any of our communication channels, or call our hotline – 1800 2029 (toll-free)
Where can I view information about card fees?
Most services are free; you can find more details about fees in the app. Go to the “More” section and tap “Tariffs.” You can also visit the Liobank website for more information
How can I get a card statement?
In the app, tap the card icon and select “Account Statement.” You can select the time period for your statement and download it as a PDF
How do I copy and paste my card number into another app or website?
Tap and hold the card number; or tap the Copy icon. Then paste it into the desired app or website
Can I add a Liobank card to two devices at the same time?
No. To ensure your security, you can only set up the Liobank app and your Liobank card on one mobile device
Why do contacts from my address book appear in the “Transfer to Card” section?
We display your contacts who have a Liobank card. This allows you to send money easily and quickly to these contacts without having to enter their account details
Can I prevent my Liobank card from appearing in other users' contact lists?
Yes, you can turn this feature off in the app. Tap Menu > More > Settings > “Show in contacts.” Toggle the switch to off
