Warnings & safety guidelines for using online banking services

Safe Transactions

Password & PIN: Setting follows instructions, avoid easily guessable passwords; change them regularly (at least once every 12 months); do not share them with anyone, including bank employees
Devices & Networks: Do not use public computers or Wi-Fi networks for transactions
Log Out: Always log out when you are finished using the service
Transaction Authentication: Choose a secure authentication method appropriate for your transaction limits
Security Updates: Install the latest app updates compatible with your operating system; use antivirus software and update it regularly
Mobile Devices: Do not use devices that have been jailbroken or rooted
Software: Do not install unfamiliar, unverified, or unlicensed apps
Notify the bank: If you detect unusual transactions, lose your device, or suspect a cyberattack or fraud
Passwords & PINs: Set them according to the instructions; avoid easily guessable passwords; change them periodically (at least once every 12 months); do not share them with anyone, including bank employees

Change your password immediately: Go to Utilities → Change Password in the Liobank app
Contact the bank: Call the 24/7 hotline
1800 2029
or visit the nearest OCB branch
Restore factory settings: If you suspect your device has a fake app installed
Report to the police: at the nearest police station

Fraudsters often impersonate others to steal money from your account by:

Impersonating government agencies (police, courts, tax authorities, etc.) to send fake links and request you install a fake app
Threatening you with legal action, demanding you open an account, provide personal information, or transfer money
Impersonating bank websites/apps, fan pages, or SMS messages to steal login credentials
Impersonating bank employees offering transaction assistance and requesting sensitive information
Impersonating companies to announce prize wins and request information or money transfers
Hacking into the social media accounts of family members or friends to ask them to transfer money